Good questions

It happens. Tell us when you notice it. A missing non-essential piece is $0 or $5; essential pieces and lost toys follow our capped Loss & Damage Policy. We'll notify you before any fee.

Yes. Kid Mode lets children browse toys you've approved. Their picks wait for your OK.

See Memberships for your rotation schedule. Mid-month swaps are $10 per new toy on every plan. A defect replacement swap is free.

We serve families within a one-hour drive of our Charlotte warehouse, with Sunday deliveries and pickups. Save your address to check your area; families outside it can join our waiting list.

Every toy gets a proper clean before it goes to the next family — no exceptions. We keep a note of each cleaning, so you can feel good about what's coming into your home.

We inspect components, labels, structure and moving parts, record cleaning and check recall notices before release. No toy is risk-free. Follow manufacturer warnings and supervise play; you know your child's readiness best. Stop using a toy if anything concerns you.

Most have been loved by another family before yours. Light scratches, fading and ordinary cosmetic wear are normal and aren't necessarily defects. We inspect and clean them before they go out again.

Inspect each toy within 24 hours. If there are missing pieces or warnings, damage, sanitation concerns or a suspected defect, stop using it and let us know right away.

Use Report safety concern on your household page or email hello@trytoyloop.com within 24 hours of discovery. We keep a record and hold the toy out of circulation for review. For an emergency, seek immediate medical help first.

Cancel anytime using Manage billing & cancel in your account, or email us. Your membership ends at the end of the current paid billing cycle. All toys must be returned within seven calendar days after cancellation takes effect, expiration or non-renewal. Arrange pickup promptly.