Safety & cleaning
Cleaned, checked and loved — every time
Every toy has its own story
Each toy gets its own little tag, so we always know exactly where it's been and which families have loved it before yours.
Checked over when it comes back
When a toy comes home to us, we count every piece, look it over carefully, and note any bumps or bruises from play.
Fresh and clean for the next family
Before any toy goes back out, it gets a proper clean — and we keep a note of it, so you know it was done.
Little details matter
We check pieces, accessories, fasteners, safety labels and warnings, look for cracks and sharp edges, and test moving parts where needed. Cleaning and recall checks are recorded before the toy is released.
Keeping up with safety notices
We review CPSC, manufacturer and supplier recall notices and record who checked, when, what they found and what we did. A recalled toy is held out of circulation while we follow up.
A quick check when toys arrive
Please look everything over within 24 hours of delivery. If something seems wrong, stop using it and tell us right away — we're here to help.
When something doesn't feel right
Report breakages, defects, injuries or suspected recalls within 24 hours of discovering them. Use Report safety concern on your household page or email hello@trytoyloop.com. Toys with safety concerns are held aside pending inspection, repair, manufacturer guidance or retirement. In an emergency, get medical help first.
You know your child best
Follow manufacturer age guidance and supervise play. Small pieces and packaging can be choking or suffocation hazards, especially under age three. Our age suggestions don't replace your judgment about what's right for your child.
We say goodbye when it's time
When a toy has been loved a little too hard to pass along, we retire it. Your kids only ever get toys we'd hand to our own.