(Effective Date: October 22, 2026)
(Applies to all ToyLoop family subscribers, contributors, and site visitors)
1. Introduction
Welcome to ToyLoop, a curated toy circulation service operated by ToyLoop LLC (“ToyLoop,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the ToyLoop website, mobile experience, subscription service, toy circulation program, and any related products or services (collectively, the “Service”).
By creating an account, subscribing, borrowing toys, contributing toys, or accessing our website, you agree to these Terms. If you do not agree, please do not use ToyLoop.
2. Eligibility
To use ToyLoop, you must:
- Be at least 18 years old
- Reside within ToyLoop’s active service area
- Create an account with accurate information
- Agree to all policies referenced in these Terms
Parents or guardians are responsible for supervising children’s use of ToyLoop toys.
3. ToyLoop Service Overview
ToyLoop provides curated access to high-quality toys matched to your child’s developmental stage. We deliver toys, retrieve them when you’re ready to rotate, sanitize them, and redistribute them to other families.
ToyLoop is not a marketplace. All toys, components, accessories, educational materials, packaging and related items remain the exclusive property of ToyLoop LLC. Ownership never transfers to a member.
During an active membership, you receive a limited, revocable license to use ToyLoop inventory subject to this agreement and our policies.
Pre-Owned Toy Acknowledgment
Our collection consists primarily of pre-owned and previously rented toys. Scratches, color fading, minor cosmetic imperfections and expected age-related wear may be present after inspection and cleaning. Cosmetic wear alone does not necessarily indicate a safety concern or defect.
4. Subscription Plans & Billing
4.1 Subscription — Membership fees are billed in advance. By subscribing, you authorize recurring membership and renewal charges, applicable swap fees and loss/damage fees allowed by our published Loss & Damage Policy. Keep your payment information current. No full-retail replacement fees or separate cleaning fees are introduced by this agreement.
4.2 Billing Cycle — Memberships renew monthly on the billing schedule displayed at checkout. Failed payments may suspend benefits, delay deliveries or lead to membership termination and inventory recovery.
4.3 Pricing — Your subscription price is displayed at checkout and may include:
- Monthly subscription fee
- Optional swap fees
- Applicable taxes
ToyLoop may update pricing with notice.
4.4 Cancellation — You may cancel anytime through Manage billing & cancel in your account, or contact hello@trytoyloop.com. Cancellation takes effect at the end of the current paid billing cycle unless otherwise specified. It stops future renewal charges and does not refund past charges. All outstanding toys must be returned after membership ends.
5. Borrowing Toys
5.1 Borrow Limits — Your plan determines how many toys you may have at one time.
5.2 Swap Requests — Mid-month swaps cost $10 per new toy on every plan. Defect replacement swaps are free; any loss or damage assessment remains separate and follows our published fee caps.
5.3 Toy Condition — All toys are inspected, sanitized, and graded before circulation. Normal wear is expected and does not incur fees.
6. Loss & Damage Policy
By using ToyLoop, you agree to the Loss & Damage Policy, which includes:
- Normal wear & tear: No charge
- Minor damage: No charge
- Major damage: Flat fee (not retail replacement cost)
- Lost items: Capped fee
ToyLoop does not charge punitive or full retail replacement fees. Full policy is available on our website.
Inventory Substitutions
When safety concerns, maintenance, damage, recalls, delivery disruptions or shortages make a selected toy unavailable, ToyLoop may substitute a reasonably comparable toy in developmental value and intended age range.
7. Safety, Supervision & Assumption of Risk
Toys, educational and sensory products, climbing toys and balance toys involve inherent risks, including falls, trips, collisions, pinch points, finger injuries, entrapment, choking, suffocation, ingestion, aspiration and allergic reactions. Misuse, improper assembly, age-inappropriate use and inadequate supervision can increase those risks.
Small or detachable components, accessories and packaging may be choking, ingestion, suffocation or aspiration hazards, particularly for children under three and children with developmental delays or medical conditions.
ToyLoop does not supervise children. Parents, guardians and caregivers are responsible for monitoring play, following manufacturer guidance, stopping unsafe behavior and preventing foreseeable misuse.
Age suggestions are guidance, not a determination that a toy is suitable for a particular child. Parents must evaluate developmental readiness, physical and cognitive ability, emotional maturity, special needs and medical conditions before use. Do not send us diagnoses or medical information.
Inspect every delivered item within 24 hours of receipt. Stop using it immediately and notify ToyLoop if you find missing pieces, broken or structural components, missing safety labels or warnings, sanitation concerns or suspected defects. Delayed reporting of observable conditions may limit our investigation; it does not remove rights provided by law.
Report injuries, breakages, defects, safety concerns and suspected recalls within 24 hours of discovery using Report safety concern in your household page or hello@trytoyloop.com. For an emergency, seek immediate medical help; do not wait for ToyLoop.
To the fullest extent permitted by applicable law, members voluntarily assume risks arising from toy use, misuse, improper supervision, age-inappropriate use, failure to follow manufacturer instructions and reasonably foreseeable childhood play. This acknowledgment does not waive rights or liabilities that cannot lawfully be waived.
Parents agree to:
- Supervise children appropriately
- Follow age and safety guidelines
- Inspect toys upon arrival and within 24 hours
- Discontinue use if a toy becomes unsafe
ToyLoop is not responsible for injuries resulting from misuse, unsupervised use, or modifications to toys.
8. Returns & Retrieval
All rented toys must be returned within 7 calendar days after membership ends following cancellation, expiration or non-renewal. Request pickup promptly so we can arrange return within this deadline. An advance cancellation request does not shorten the current paid membership period.
You agree to:
- Return toys in reasonably clean condition
- Notify ToyLoop of missing parts
- Make toys available for pickup at scheduled times
ToyLoop may retire toys at any time for safety or quality reasons. Non-return is reviewed manually under the capped Loss & Damage Policy, with notice; missing the deadline does not authorize an automatic or full-retail charge.
After membership ends, we send cancellation confirmation and return instructions on Day 0, a friendly reminder on Day 5, an overdue notice on Day 8, an escalation notice on Day 15 (not before 14 days), and a final reminder on Day 25 while toys remain outstanding. On Day 30, a manager reviews unreturned inventory before any non-return assessment under our existing fee caps. There is no automatic Day 30 charge. Contact us promptly if pickup arrangements or circumstances need attention.
Inventory Condition & Missing Components
Normal cosmetic wear and minor damage affecting neither safety nor function have no charge. Excessive damage may include broken pieces, cracks, structural damage, missing safety components, water or mold damage, pet or smoke damage, outdoor exposure, permanent marker or paint damage. Any charge is assessed under the existing Loss & Damage Policy, not uncapped repair or replacement cost.
Report missing pieces, accessories, ToyLoop-supplied batteries, instructions, storage bags and containers. Whether an item is essential and whether a fee applies are evaluated under that same policy; missing non-essential pieces are $0 or $5, not an automatic replacement charge.
Do not sell, transfer, loan to third parties or modify rented inventory, or remove its safety labels.
Photo Documentation
ToyLoop may photograph physical inventory before shipment, deliveries, returns and damage to document condition and resolve disputes. These are operational records, not permission to photograph children or use family images in advertising. Retention and access follow our Privacy Notice.
Force Majeure
To the extent permitted by law, ToyLoop is not liable for delays or inability to perform caused by events beyond reasonable control, including hurricanes, floods, severe weather, power outages, vehicle failures, labor disruptions, government actions, pandemics and supply-chain disruptions.
Indemnification
To the fullest extent permitted by applicable law, members agree to indemnify, defend and hold harmless ToyLoop LLC and its officers, managers, employees, contractors, representatives, successors and assigns from claims arising from failure to supervise, product misuse, violations of warnings or manufacturer instructions, product alteration, third-party use or actions of family members, guests or household occupants. This does not apply to liability that cannot lawfully be shifted or waived.
9. Contributor Terms (If You Contribute Toys)
Contributors agree that:
- They own the items they contribute
- ToyLoop may grade, list, price, and circulate items
- Items become part of ToyLoop’s managed inventory
- Retired items may be donated and not returned
- Compensation is provided as ToyLoop credits only
Full Contributor Agreement is available separately.
10. Prohibited Conduct
You may not:
- Misrepresent your identity
- Attempt to damage ToyLoop property
- Circumvent subscription limits
- Copy or scrape ToyLoop content
- Use ToyLoop toys for commercial purposes
11. Intellectual Property
All content on ToyLoop (brand, logo, images, listings, text, design) is owned by ToyLoop LLC and protected by copyright and trademark law.
You may not reproduce, distribute, or modify ToyLoop content without permission.
12. Privacy
ToyLoop collects information to operate your account, deliver toys and personalize picks. Our Privacy Notice explains child profiles supplied by parents, operational evidence, service providers, advertising measurement and retention. We do not sell your information.
13. Limitation of Liability
To the fullest extent permitted by law, ToyLoop is not liable for:
- Injuries resulting from misuse or unsupervised use
- Damage to personal property
- Delays in service
- Loss of enjoyment or incidental damages
Our total liability is limited to the amount you paid in the last 3 months.
14. Dispute Resolution
Please contact hello@trytoyloop.com so we can first try to resolve concerns in good faith. Any binding arbitration provision, administrator, rules, location, fee allocation, small-claims exception, class-action or jury waiver, survival and severability terms require South Carolina counsel to draft and review. No new arbitration requirement or class-action/jury waiver is imposed by this update; applicable law and available legal remedies continue to apply.
15. Changes to Terms
ToyLoop may update these Terms at any time. We will notify you of material changes. Continued use of the Service constitutes acceptance of updated Terms.
16. Contact
ToyLoop LLC · Fort Mill, SC & Charlotte, NC · hello@trytoyloop.com