(Effective Date: October 22, 2026)
(Applies to all ToyLoop subscribers)
1. Purpose of This Policy
ToyLoop is a curated toy circulation service. We inspect, sanitize, and maintain every toy in our inventory so families receive high-quality items at every rotation. This Loss & Damage Policy explains how ToyLoop handles normal wear, accidental damage, and lost items.
Our goal is simple: keep the experience stress-free for families while protecting the quality and longevity of the ToyLoop inventory.
2. Normal Wear & Tear (No Charge)
Children play — toys experience wear. ToyLoop does not charge for normal wear and tear, including:
- Minor scuffs or scratches
- Light paint wear
- Slight bending or surface marks
- Expected cosmetic wear from typical use
These are part of the circulation model and fully covered by ToyLoop.
3. Minor Damage (No Charge)
Minor damage that does not affect safety or functionality is also fully covered, including:
- Small dents
- Minor discoloration
- Loose but intact components
- Wear that can be cleaned or repaired easily
ToyLoop absorbs these costs as part of our service.
4. Major Damage (Flat Fee)
Major damage refers to issues that significantly affect safety, functionality, or circulation quality. Examples include:
- Broken structural components
- Cracked plastic
- Torn fabric that cannot be sanitized
- Missing essential pieces
- Damage requiring full retirement of the toy
Standard Toy Fee Structure — For toys under $100 retail value, ToyLoop charges a flat fee, not retail replacement cost:
- $10–$20 per item, depending on category and severity
This fee helps maintain inventory quality without penalizing families unfairly.
High-Value Toys (Percentage Based Loss Fees) — Some toys in the ToyLoop collection are considered high-value, typically retailing above $100. These include:
- Montessori sets
- STEM kits
- Large wooden toys
- Premium branded toys (Lovevery, Hape, etc)
- Multiple-piece educational sets
To protect the inventory and ensure fairness, ToyLoop applies percentage-based loss fees for high-value toys.
High-Value Loss Fee Structure:
- Toys $100–$150 → 30% of retail value
- Toys $150–$200 → 40% of retail value
- Toys $200+ → 50% of retail value
This fee is applied only if the toy is lost, unreturnable, or damaged beyond safe circulation. ToyLoop will always notify families before applying any fee.
5. Lost Items (Capped Fee)
If a toy or essential component is lost and cannot be returned:
- Standard toys $20–$30 per item, capped. Never retail replacement cost. Never punitive
- High-value toys percentage-based fee (see Section 4)
This fee covers the cost of retiring and replacing the item in circulation.
6. Missing Non-Essential Pieces (No Charge or Minimal Fee)
Non-essential accessories (e.g., one block from a 50-piece set) may be:
- No charge if the toy remains fully functional
- $5 flat fee if the missing piece affects circulation quality
ToyLoop will always communicate clearly before applying any fee.
7. Safety-Related Damage
If a toy becomes unsafe due to damage:
- It will be retired immediately
- A major damage fee may apply
- ToyLoop will notify you before charging
Safety is our top priority.
8. How Fees Are Assessed
ToyLoop evaluates each item upon return using our standardized inspection process:
- Condition check
- Safety check
- Missing pieces check
- Sanitization feasibility
- Circulation readiness
You will receive a notification if a fee applies.
9. How Fees Are Charged
Any applicable fee is:
- Added to your next subscription billing cycle
- Clearly itemized in your account
- Communicated via email and dashboard notification
ToyLoop never charges without notice.
10. Disputes & Questions
If you believe a fee was applied in error, contact us at hello@trytoyloop.com. We will review the item and respond within 3 business days.
11. Policy Updates
ToyLoop may update this policy as the service evolves. We will notify subscribers of any material changes.